FAQ - Häufig gestellte Fragen
Sie haben noch Fragen? Hier finden Sie die am häufigsten gestellten Fragen rund um den Showbesuch, den Tickets und die Stallführung.
How early does the arena open and how long is the show?
The arenas usually open one to two hours before the show. Please check your ticket for door opening times, or ask your ticket provider. The show itself takes about two hours and there is a 20-minute break.
What about parking, toilets and food and drinks?
This information is available from the event location you will be visiting. Please check the respective website or call the service number of the location.
Am I allowed to take pictures or film during the show?
In general, we love to see beautiful pictures or videos of our shows – feel free to upload them to Facebook, Instagram or other social networks. We would like to make sure that visiting our show is a very special experience for every person in the audience. Therefore, taking pictures with reflex cameras or other cameras with interchangeable lenses is not permitted. The same applies for filming with professional cameras (e.g. camcorders). Tablets (e.g. iPad or Samsung GALAXY Tab) are not permitted in the arena, either. Your recordings could disturb other guests close by. Please also note that taking photographs is only allowed for private, not for commercial purposes. We invite members of the press to get accredited with our PR team.
Please don’t use a camera flash, as you might scare the horses.
Whats the minimum age for children to visit the show alone?
For the protection of minors and for insurance purposes, children and teenagers may not visit the show without adults until they are 16 years old. If children and teenagers are younger than 16, they must be accompanied by a parent or an adult with a written authorization by a legal guardian.
May I bring my dog or another pet to the show?
Animals are generally not permitted.
Is it possible for me to take part or ride in the show?
Spontaneously, this is not possible – for insurance reasons and also due to the exact timing of the show. Generally speaking, the riders are highly qualified – they are among the best riders in Europe. If you believe you are equally skilled, please feel free to send your application to firstname.lastname@example.org.
What are the different kinds of discounts?
Children up to 4 years enter for free, but they will have to sit on a parent’s lap. (Please note: This does not apply if visiting EQUILA in the SHOWPALAST MUNICH. Check the respective FAQs for more details.)
Children ages 5 to 12 receive a discount of EUR 10 off the regular price in the respective category. Pupils, students, trainees, members of the federal volunteer service and pensioners, seniors and disabled persons (degree of disability 80%) receive a discount of 5 EUR off the regular price in the respective category, provided they present appropriate identification. Severely disabled persons receive a companion free pass if their ID is marked with a “B” and pay the full price for the card themselves. The companion free tickets are not bookable online, but only via the ticket hotline (+49 (0)1806 - 73 33 33). The simultaneous granting of several discounts per ticket is excluded.
Is it possible to exchange or return my tickets?
Exchanging or returning tickets is generally not permitted. Many ticket providers will however provide specific cancellation insurances.
I lost my ticket, I accidentally disposed of it or I removed the stub – now what?
Please contact your ticket provider immediately with the proof of purchase (receipt) for help. There is a solution for most of these problems. In most cases, you can simply glue the stub back on. If there is major damage (e.g. the barcode is damaged), please contact your ticket provider.
I purchased a discounted ticket. This ticket is now being used by a person not entitled to this discount. What should I do?
No worries! You can simply pay the difference to the regular price at the box office. However, this is not possible the other way around: payment of excess amounts is excluded.
My ticket is a gift and I would like to hide the price. Does the ticket remain valid?
Yes, that’s no problem at all. However, please make sure that your seat number is still visible.
Is it possible to buy a voucher for tickets?
It is possible to buy vouchers for tickets. The vouchers can be redeemed for a visit to any event. Simply select your desired date, any amount and get a gift voucher by mail directly to your home. You will find the vouchers in our ticket shop.
What does the stable tour cost and how long does it take?
The stable tour costs EUR 20 EUR and takes about 45 minutes.
When can I buy tickets for the stable tour?
Be the first to know as soon as the tickets for the stable tours are available: Follow us on Facebook or subscribe to the newsletter, and you will be informed right away.
Can children take part in the stable tour without adults?
Yes, if he or she is 13 years or older. However, you will need to hand them over personally to the stable tour guide and pick them up at the end of the tour. Children of 12 years and younger may only take part in the stable tour accompanied by an adult. Both the child and the adult will each need a ticket.
When visiting the show, according to the Youth Protection Act, children and teenagers under the age of 16 are only allowed access to the arena in the company of an adult.
I would just like to take part in the stable tour without visiting the show. Is that possible?
Unfortunately, this is not possible. You can only take part in the stable tour if you also have a valid ticket for the respective show. Both the ticket for the show and for the stable tour will be checked. But you don't have to buy the tickets at the same time - different orders are possible.
Where is the meeting point for the stable tour and what should I do if I can’t find it?
The meeting point for the stable tour is provided on the ticket. From there the stable guide will walk you to the stables. If you can’t find the meeting point, please contact the box office staff or the staff at the entrance.
Am I allowed to pet or feed the horses during the stable tour?
Some of our horses like to be petted very much. Others prefer to be left alone before or after the show. This is why touching the horses is only allowed if the stable tour guide or the owner/rider agrees.
Feeding is not permitted, as each horse has an individual diet and its own feeding schedule. We also want to prevent possible intolerances to treats brought by visitors. Our horses’ wellbeing is ever so important to us.
Am I allowed to take pictures or film the horses during the stable tour?
Small-sized cameras are no problem – but no flash, please! Professional cameras (e.g. reflex cameras) and additional larger lenses are not permitted. Also, photos and films may only be used for private purposes, not for commercial purposes. However, we are happy to see your pics on YouTube or Facebook!
May I ask the riders/actors for autographs?
Of course - just bring a pen and something for the riders to sign, then you can take home your autograph as a personal souvenir!
I am a wheelchair user or I have a major handicap. Is it possible for me to take part in the stable tour?
Go ahead and get your ticket – we will make sure that you can take part in the stable tour! However, the local conditions are different depending on each location. To make sure we can prepare everything properly, please send us an email in advance: email@example.com.